MobileZone — User Needs Survey

Section 1 of 5

Identification

First Name *

Last Name *

Professional Email *

Department / Team *

Site / Location *

Your role in the organisation *

End User Manager / Team Lead IT Administrator IT Support / Helpdesk

Section 2 of 5

Current Platform Usage

These questions refer to your experience with Privatel, the platform currently in use before the MobileZone migration.

How often do you use Privatel? *

Multiple times a day Once a day A few times a week A few times a month Rarely / Never

Which features do you currently use? * (multiple choices)

Order / activate a SIM or mobile line Manage subscriptions and pricing plans Monitor consumption (data, voice, SMS) Order devices / mobile hardware User management and assignments View and download invoices Reports and data exports Submit support requests / incident tickets

Overall satisfaction with the current platform *

Very dissatisfiedVery satisfied

What do you like about Privatel? (multiple choices)

Easy to navigate and use Reliable and stable platform Good overview of subscriptions and lines Clear billing and invoice history Useful reporting features Fast and responsive interface Nothing in particular

Select all that apply.

Anything else you appreciate about Privatel?

What are your main frustrations with Privatel? (multiple choices)

Outdated and unintuitive interface Slow performance or frequent errors Limited or missing features Poor reporting and export options Difficult to manage users and permissions Ordering process too complex Lack of mobile access Poor customer support No particular frustration

Anything else that frustrates you about Privatel?

Section 3 of 5

Needs & Expectations for the New Platform

What improvements do you expect from the new MobileZone platform? * (multiple choices)

More intuitive and modern interface Better performance and speed Simplified online ordering (SIM, devices, options) Advanced dashboards and reporting Better cost visibility and budget control Mobile access (app or responsive design) Integration with other IT tools (ServiceNow, Active Directory…) More responsive and multilingual support Automation of recurring tasks

Feature priority ranking — drag to order by importance *

1 = most important to you

1Cost management & control

2Line & hardware ordering

3Reporting & data exports

4User management

5Support & incident management

6Billing & payment history

Is there a specific feature that is essential to your daily work?

Section 4 of 5

Migration & Training

How prepared do you feel for this migration? *

Very prepared — I already have clear information Fairly prepared — I have a general idea of the change Slightly prepared — I need more information Not prepared — I have not been informed yet

Which training format do you prefer? * (multiple choices)

Online video tutorials (e-learning) PDF user guide / written documentation Live group session (in-person) Online webinar One-on-one coaching Online FAQ / knowledge base

Migration concerns (multiple choices)

Loss of existing data or history Service interruption during transition Complexity of the new interface Lack of training or support Access rights and permissions management No particular concern

Do you see any specific risks related to this migration for your team?

Section 5 of 5

Comments & Availability

How would you rate the impact of this migration on your daily work? *

Low impactHigh impact

Would you be available for a 30-min individual interview? *

Yes, happy to Yes, if needed Not available at this time

If yes, which time slots would work for you? (week of May 19, 2026)

Free comments, suggestions or questions

Thank you for your responses!

Your survey has been successfully submitted to the Kudelski IT team. This information is invaluable for preparing the MobileZone migration under the best possible conditions.

Questions? Contact us at it-support@nagra.com